Return Policy
Return & Refund Policy
Thank you for shopping with Luvynqo. We want you to feel confident when purchasing from us. If you are not fully satisfied with your order, please review our return and refund policy below.
1. Return Eligibility
We accept return requests within 30 days after your order has been delivered.
To be eligible for a return, your item must be:
Unused and in the same condition that you received it
In its original packaging
With all accessories, manuals, tags, or parts included
Supported by a valid order number or proof of purchase
For hygiene and safety reasons, personal care or bathroom products must be unused and unopened to qualify for a return.
2. How to Request a Return
To start a return, please contact us at:
Email: support@luvynqo.com
Phone / Text: +1 (747) 223-8678
Please include:
Your order number
The email address used at checkout
The reason for your return
Clear photos or videos if the item is damaged, defective, or incorrect
Once your return request is reviewed, our support team will provide further instructions. Please do not send items back before contacting us, as unauthorized returns may not be accepted.
3. Damaged, Defective, or Wrong Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at:
Please include:
Your order number
Clear photos or videos of the issue
A photo of the shipping label
A photo of the outer packaging
Our team will review your case and help arrange a suitable solution, such as a replacement, refund, or other assistance depending on the situation.
4. Non-Returnable Items
Certain items may not be eligible for return, including:
Used products
Opened personal care or hygiene products
Items damaged due to misuse, improper handling, or accidental damage
Items without original packaging or missing parts
Gift cards
Final sale or clearance items, if marked as non-returnable
5. Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Original shipping fees are usually non-refundable unless the return is due to our error.
We recommend using a trackable shipping service when returning items, as we cannot be responsible for packages lost during return transit.
6. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method.
Please note that it may take 5–10 business days for the refund to appear on your bank or payment account, depending on your payment provider.
7. Exchanges
If you need to exchange an item for a different color, style, or replacement, please contact us at:
Exchanges are subject to product availability.
8. Order Cancellations
If you need to cancel your order, please contact us as soon as possible.
If your order has not yet been processed or shipped, we may be able to cancel it.
Once an order has been shipped, cancellation is no longer possible. You may request a return after receiving your package if the item meets our return eligibility requirements.
9. Missing or Delayed Packages
If your tracking information shows that your package was delivered but you have not received it, please first check with neighbors, family members, your local courier, or your building/mailroom.
If you still cannot locate your package, please contact us at:
We will do our best to help you investigate the issue.
10. Contact Us
If you have any questions about returns, refunds, exchanges, or order issues, please contact us:
Brand: Luvynqo
Company Name: HONG KONG CLOUD NEXUS TECHNOLOGIES LIMITED
Email: support@luvynqo.com
Phone / Text: +1 (747) 223-8678
Business Address:
SUITE C, RM 39, 10/F, GRAND INDUSTRIAL BUILDING,
159-156 WO YI HOP ROAD, KWAI CHUNG NT
Our team strives to respond as soon as possible during business hours.